Shipping Policy

Last updated: 30 October 2026

Every CALIPH order is packed with care at our base in Norwich and sent from the United Kingdom using tracked delivery.

Where we deliver

We currently deliver to addresses in the United Kingdom, including England, Scotland, Wales and Northern Ireland. We don't ship internationally at the moment. If you're outside the UK, message us on WhatsApp and we'll let you know if we can help.

Delivery options and costs

You can choose between Standard and Express delivery at checkout. The exact cost for your order, including any free delivery you qualify for, is always shown at checkout before you pay.

Processing and delivery times

Processing: orders are usually dispatched within 1–2 working days (Monday to Friday, excluding UK bank holidays).
Standard delivery: usually 2–4 working days after dispatch.
Express delivery: usually 1–2 working days after dispatch.

These are estimates, not guarantees. Delivery can take longer during busy periods such as Christmas, or because of carrier delays, bad weather or strikes.

Tracking your order

When your order is dispatched, we'll email you a shipping confirmation with a tracking link so you can follow your parcel.

Delivery address

Please check your delivery address carefully before placing your order. If you need to change it, contact us as soon as possible. We can only change the address before the order has been dispatched. We are not responsible for orders sent to an incorrect address entered at checkout.

Missed deliveries

If you're not in when your parcel arrives, the carrier will usually leave a card or notification explaining how to rearrange delivery or collect it. Parcels not collected may be returned to us. If that happens, we can resend your order once you've paid the delivery cost again, or refund the order minus the original delivery charge.

Lost, late or damaged parcels

If your tracking hasn't updated for 5 working days, or your order hasn't arrived within 10 working days of dispatch, please contact us and we'll investigate with the carrier.
If your parcel arrives damaged or leaking, please contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund. See our Returns & Refunds policy for details.
If your order hasn't arrived within 30 days, you can cancel it for a full refund.

Shipping restrictions

Perfume contains alcohol and is classed as a flammable item for transport, so it can only be sent by approved carriers and services. Some delivery options, such as certain PO boxes, may not be available.