Returns & Refunds

Last updated: 30 October 2026

We want you to love your CALIPH fragrance. If something isn't right, this policy explains how to return an item and get a refund. It does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Changed your mind? 14-day returns

You can cancel your order for any reason within 14 days of receiving it. Let us know within that time, then send the item back within 14 days of telling us.

Because perfume is a personal care product, for hygiene reasons we can only accept change-of-mind returns when the item is:

  • unopened and unused (not sprayed or tested),
  • in its original box and packaging, with any seal or wrapping intact,
  • complete, for gift sets, with every bottle in the set unopened.

For change-of-mind returns, you pay the cost of sending the item back. We recommend a tracked service, as we can't refund items that don't reach us.

Faulty, damaged or wrong items

If your order arrives damaged, leaking, faulty, or isn't what you ordered, please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and photos of the item and packaging.

You're entitled to a full refund for faulty items reported within 30 days of delivery. After that, we'll offer a repair or replacement, or a refund where that isn't possible, in line with the Consumer Rights Act 2015. For faulty, damaged or incorrect items, we cover the cost of return postage.

How to start a return

  1. Contact us with your order number and the item(s) you'd like to return:
  2. We'll confirm your return and send you the details.
  3. Pack the item securely and send it to:
    CALIPH Returns
    247 Derham Road
    Norwich
    NR2 3TG
    United Kingdom

Please don't send items back without contacting us first, so we can match the parcel to your order.

Refunds

Once we've received and checked your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 14 days of us receiving the item. Your bank may take a few extra working days to show the money in your account.

If you cancel your whole order, we'll also refund the standard delivery charge you paid. We don't refund any extra cost for a premium delivery option you chose.

If a change-of-mind return arrives opened or used, we may refuse it or reduce the refund to reflect that.

Exchanges

We don't do direct exchanges. The quickest way to get a different fragrance is to return the original item and place a new order.

Sale items and gifts

Sale items can be returned on the same terms as full-price items. If you received an item as a gift, contact us and we can arrange a refund to the original purchaser or store credit.

Orders outside the UK

For orders delivered outside the UK, you're responsible for return postage and any customs charges, unless the item is faulty or incorrect.

Questions

If you have any questions about returns or refunds, email Caliphuk@gmail.com or message us on WhatsApp at +44 7469 329842.